Refund Policy

1. Eligibility for Refunds & Returns

You may return your item for a refund or exchange if:
✔️ The item is unused, in its original condition, and with all tags and packaging intact.
✔️ The return is requested within 30 days of the purchase date.
✔️ The item was purchased directly from our website.

We do not accept returns for:
❌ Items marked as final sale or custom-made products.
❌ Products that have been worn, used, or damaged after purchase.
❌ Shipping costs (unless the return is due to a faulty or incorrect item).

2. How to Request a Return or Refund

To initiate a return, follow these steps:

1️⃣ Email us at danny@thousandairesgloveco.com with your order number and a brief reason for the return.
2️⃣ We will review your request and provide return instructions.
3️⃣ Send the item back to us using a trackable shipping method.
4️⃣ Once we receive and inspect your item, we will process your refund or exchange within 5-7 business days.

3. Refund Process

Refunds will be issued to the original payment method.
It may take 5-10 business days for the refund to appear in your account, depending on your bank.
Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

If you need a different size or style, we offer exchanges for the same item (subject to availability).
If the requested item is out of stock, we will offer a store credit or refund.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at danny@thousandairesgloveco.com within 7 days of receiving your order. We will cover the return shipping costs and send a replacement or full refund.

6. Late or Missing Refunds

If you haven’t received your refund yet:
✔️ Check your bank account again.
✔️ Contact your credit card provider—it may take some time before the refund is officially posted.
✔️ If you’ve done all of this and still haven’t received your refund, please email us at danny@thousandairesgloveco.com.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a faulty or incorrect item.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

8. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised "Last Updated" date.

9. Contact Us

For any refund or return inquiries, please contact:

📧 Email: danny@thousandairesgloveco.com