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Shipping Policy

Shipping Policy

1. Shipping Locations

We currently ship to:
✅ New Zealand (Domestic)
✅ International (Selected countries)

If your country is not listed at checkout, please contact us at [Your Contact Email] to check availability.
 

2. Processing & Handling Times

  • Orders are typically processed within 1-3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or product launches, processing times may take longer.

Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable).


3. Shipping Methods & Costs

We offer the following shipping options:

New Zealand Domestic Shipping

🚚 Standard Shipping: 3-5 business days (cost calculated at checkout)
🚀 Express Shipping: 1-2 business days (available at an additional cost)

International Shipping

🌎 Standard International Shipping: 7-14 business days (cost calculated at checkout)
✈️ Express International Shipping: 3-7 business days (available at an additional cost)

  • Shipping costs vary based on destination and package weight.

  • Customs fees, duties, and taxes may apply for international orders and are the responsibility of the customer.


4. Tracking Your Order

  • A tracking number will be provided for orders with tracked shipping.

  • Please allow 24-48 hours for tracking updates to appear in the system.

  • If your order has not arrived within the estimated timeframe, please contact the shipping carrier first before reaching out to us.


5. Lost, Stolen, or Delayed Shipments

TGC is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. However, if you experience an issue with your delivery, please contact us at [Your Contact Email], and we will assist where possible.

For lost or stolen parcels, we recommend:
✔️ Checking with your local courier or post office.
✔️ Verifying the shipping address provided at checkout.
✔️ Looking for a delivery attempt notification.


6. Returns Due to Incorrect Address

If an order is returned due to an incorrect or incomplete address, the customer is responsible for additional shipping fees to resend the package.


7. Pre-Orders & Made-to-Order Items

For pre-orders or custom items, estimated shipping times will be provided on the product page. These items may take additional time to ship.


8. Changes to Shipping Policy

We may update this Shipping Policy at any time. Changes will be posted on this page with a revised "Last Updated" date.


9. Contact Us

For any shipping-related inquiries, please contact:
📧 Email: danny@thousandairesgloveco.com

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